We accept returns in accordance with the following provided that all items are returned in the same condition they were in upon your receipt. In particular, this means the items must not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any original packaging, labels or tags are still intact.
Defective items, damage in transport and incorrect items: If you have a valid complaint regarding obvious material or manufacturing faults in any items, damage incurred in transit, receipt of mis-described items or the incorrect items was shipped to you (“Defective Goods”), you will be refunded in full, including a refund for the delivery charge and the cost reasonably incurred by you for returning the Defective Goods to us.
Returns procedure: To take advantage of our returns policy for Defective Goods, please provide us with notice in writing by e-mail at firstname.lastname@example.org. Customer services will inform you of the return procedure by e-mail (including, where relevant, by referring you to a weblink) (“Returns Instructions”). Please then return the Defective Goods to us in the same condition they were in upon your receipt, within 28 days of the date upon which we emailed you to confirm that your goods had been dispatched.
A refund (as described in section above) will be provided within 30 days of us receiving the Defective Goods. We will credit the refund to the credit or debit card used by you to make the purchase.