- Your agreement with us
- Prices, delivery charges and availability
- International delivery
- Payment methods
- Faulty / mis-described goods
- Severability and waiver
- Electronic communications
- Company Information
- Applicable law and disputes
1. Your agreement with us
1.1 The following terms and conditions apply to all orders placed by the customer (”you”) at http://shop.scania.com (the ”Site”). The Site is owned by Scania CV AB (publ) (“Scania”) but is operated by Brand Addition Limited (a company registered in England with registration number 02083209 (“Brand Addition” or “we”/ “us”).
1.3 Please make sure you have read and understood the terms and conditions of the Agreement before placing your order.
1.4 Please mark the “I have read and agree to the terms and conditions” on the checkout page. If you refuse to accept these terms and conditions, you will not be able to order any items from the Site.
1.5 We reserve the right to amend and modify this Agreement or other terms, conditions, and notices from time to time without prior notice to you. The version of the Agreement that will apply to your order will be the version on the Site at the time you place your order.
1.6 These terms and conditions are only available in the English language.
2. Ordering/conclusion of contract
2.1 The ordering options available to you are via our website. Please follow the onscreen prompts to place an order.
2.2 When you place an order with us, you are making an offer to buy goods. Our order process allows you to check and amend any errors before submitting your order to us. Please check your order carefully before confirming it. You are responsible for ensuring that your order is complete and accurate.
2.3 After you place your order, we will send you an email to acknowledge that we have received your order, but please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in section 2.4.
2.4 Our acceptance of your order takes place when we send you an email to accept it, at which point a contract made between you and us will come into existence.
2.5 If for any reason we are unable to fulfil your order, we will let you know at the earliest opportunity. If payment for an order is processed and if we have already accepted payment for the order, this will be refunded to your account or the card with which you made payment.
3. Prices, delivery charges and availability
3.1 The prices displayed on the Site include the statutory Value Added Tax but do not include a delivery charge.
3.2 The delivery charge for each order will be calculated at the checkout stage, prior to you placing the order, and will be based on delivery location as well as the size and weight of your order.
3.3 All prices and availability of items are subject to change without notice. We make every effort to provide you the most accurate, up-to-the-minute information on pricing and availability. However, some of the items on our Site may be mis-priced or no longer available at the time you place your order.
3.4 In the event an item is listed at an incorrect price (for instance due to typographical error), we have the right to refuse or cancel any orders placed for the item listed at the incorrect price whether or not the order has been confirmed and your credit or debit card has been charged. If an item’s correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item’s correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation.
3.5 If any item in your order is out of stock and we will be unable to ship it to you within 30 days of the date of your order, we will notify you of the delay, and you will have the opportunity to cancel the order and receive a refund without undue delay if you wish by following the directions specified in the notice. If you do not cancel the order and the item remains out of stock for a period of 60 days from the date of your order, we will, at the end of the 60 day period, cancel the order for the item and you will receive a refund.
4.1 We will deliver your goods as soon as reasonably possible. An estimated delivery window will be shown at the checkout page, prior to you placing your order. When we email you to confirm our acceptance of your order, you will be notified of the estimated delivery date.
4.2 Any items delivered to you will remain the property of Brand Addition until payment is made in full, including all applicable delivery charges. However, the responsibility of keeping the items in a reasonable condition will be passed on to you upon delivery to you or a third party indicated by you.
4.3 We will deliver the goods to the premises you specify on your order. Somebody must be available to accept delivery of your order, which is normally between 9:00am and 6:00pm Monday-Friday. We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.
4.4 Please check the goods on delivery - any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or to us within a reasonable time. If the goods are lost in transit, please let us know promptly.
4.5 Deliveries are made to a ground floor entrance only and on the condition that there is reasonable access for the safe and prompt delivery of the goods. You must tell us about any special delivery requirements or conditions when you place your order. Disposal of packing materials is your responsibility.
4.6 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we will not be responsible where an event outside of our control causes a delay or failure in delivering your goods.
5. International delivery
5.1 If you order goods from the Site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and cannot predict their amount.
5.2 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
5.3 You must comply with all applicable laws and regulations of the country for which the goods are being delivered to. We will not be responsible if you break any such law.
6. Payment methods
6.1 You must pay for your item before delivery. You can enter your payment details at the time you place your order using a valid credit or debit card (VISA, Mastercard, Maestro or Electron). Your credit or debit card will be charged directly when your purchase is completed.
6.2 We reserve the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of the checks.
7. Faulty / mis-described goods
7.1 In addition to the right to cancel under section 6, we accept returns in accordance with the following provided that all items are returned in the same condition they were in upon your receipt. In particular, this means the items must not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any original packaging, labels or tags are still intact.
7.2 Defective items, damage in transport and incorrect items: If you have a valid complaint regarding obvious material or manufacturing faults in any items, damage incurred in transit, receipt of mis-described items or the incorrect items was shipped to you (“Defective Goods”), you will be refunded in full, including a refund for the delivery charge and the cost reasonably incurred by you for returning the Defective Goods to us.
7.3 Returns procedure: To take advantage of our returns policy for Defective Goods, please provide us with notice in writing by e-mail at email@example.com. Customer services will inform you of the return procedure by e-mail (including, where relevant, by referring you to a weblink) (“Returns Instructions”). Please then return the Defective Goods to us in the same condition they were in upon your receipt, within 28 days of the date upon which we emailed you to confirm that your goods had been dispatched.
7.4 A refund (as described in section 7.2) will be provided within 30 days of us receiving the Defective Goods. We will credit the refund to the credit or debit card used by you to make the purchase.
8.1 Nothing in this Agreement shall exclude or limit our liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability. This includes liability for death or personal injury caused by our negligence or that of our employees, agents or sub- contractors, and for fraud or fraudulent misrepresentation.
8.2 Subject to section 8.1, we will under no circumstances be liable to you in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with this Agreement for any loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.
8.3 Subject to section 9.1, our maximum liability to you for all loss and damage arising under or in connection with this Agreement, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total price of your order.
9.1 We cannot guarantee that the colours displayed exactly reproduce the colours of the actual item. The colours reproduced depend on the settings of the local devise being used to access the website.
10.1 We abide by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in items that we have supplied, including damage incurred in transit, please see section 6 above regarding defective items, damage in transport and incorrect items.
11.1 We reserve the right to assign our rights and obligations under this Agreement to any party at any time without notice to you.
12. Severability and waiver
12.1 Each paragraph of this Agreement operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
12.2 If we do not insist that you perform any of your obligations under the Contract, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we do waive any rights, we will only do so in writing, and that will not mean that we will automatically waive any right related to any later default by you.
13. Electronic communications
13.1 When you visit this Site or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You have the option to opt in or out of this communication at any time in the account management section of this website.
14. Company Information
14.1 This Site is operated on behalf of Scania by Brand Addition Limited, a company registered in England with its registered office at Broadway House, Trafford Wharf Road, Manchester M18 1DD and VAT number GB135425534.
Contact information: firstname.lastname@example.org
15. Applicable law and disputes
15.1 This Agreement, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. You and we both agree to the exclusive jurisdiction of the courts of England and Wales.